Refund & Cancellation Policy
Last updated 3 November 2026
Refund & Cancellation Policy
Cancelling an order or an item
- You can edit, add to or cancel an order, or cancel single items, from My Orders until we start processing it. This is free.
- Once we have started on the order, the app shows a cancellation request. We look at each request; items already cut, cleaned or packed for you may not be cancellable.
Refunds
- If something you received is wrong, damaged, not fresh or missing, tell us the same day, with a photo, through the in-app chat or at +91 87942 69987. After checking we will replace the item, credit your account or refund you.
- Because the final bill depends on the weighed quantity, a difference between the estimate and the final bill is adjusted in your next payment or refunded.
- Refunds are made to the original payment method, or to your TazaHat account credit, usually within 5–7 working days after we approve them.
What we cannot refund
We cannot refund items that were delivered as ordered and are fine, or complaints made after the food has been used or stored wrongly.
Contact
Write to partner@tazahaat.in or call +91 98300 42288.